Shipping Policy

Last updated: 29 August 2026

Where we ship

We currently ship to addresses within the United States. All prices are shown in US dollars.

Cost

Standard shipping within the United States is free on every order. Any duties or taxes, where they apply, are calculated at checkout.

Processing time

Orders are prepared for dispatch within 1 to 3 business days. Orders placed on weekends or public holidays begin processing on the next business day.

Delivery time

Standard delivery normally takes 7 to 15 business days from dispatch. Delivery times are estimates and can be affected by carrier delays, weather and busy periods.

Tracking

You will receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched. Tracking information can take a day or two to begin updating.

Multiple items

Orders containing more than one item may arrive in separate parcels and on different days. You will receive tracking for each parcel.

Addresses

Please check your shipping address carefully at checkout. We cannot be responsible for orders sent to an address entered incorrectly. If you spot a mistake, email us immediately and we will correct it if the order has not yet shipped.

Lost or delayed parcels

If tracking has not updated for 10 business days, or your parcel is marked delivered but has not arrived, email us with your order number and we will open an investigation with the carrier.

Contact

VELNA LLC
2125 Biscayne Blvd, Ste 204
Miami, Florida 33137
United States
purchasing@velnallc.com