Track Your Order

As soon as your order leaves us we send a dispatch email containing your tracking number and a link to follow the parcel.

If you have the email

Open the tracking link in the dispatch email. Carriers usually take a day or two to register a parcel, so a new number may show no movement at first — this is normal.

If you cannot find the email

Check your spam and promotions folders first. If it is not there, email purchasing@velnallc.com with the name and postal code on the order and we will resend it.

If tracking has stopped updating

Parcels occasionally sit quietly between scans. If there has been no movement for 10 business days, or the parcel shows as delivered but has not arrived, write to us and we will open an investigation with the carrier.

Our full delivery timings are on the Shipping Policy page.