SOMNPrivacy Policy
Last updated: 29 August 2026
This Privacy Policy explains how VELNA LLC ("VELNA Somn", "we", "us") collects, uses and shares information when you visit velnasomn.com (the "Site") or place an order with us.
Information we collect
Information you give us. When you place an order we collect your name, billing and shipping address, email address, phone number and payment information. Payment card details are processed by our payment provider and are never stored on our servers.
Information collected automatically. When you browse the Site we collect device information such as your browser type, IP address, time zone, referring pages and the pages you view. This is collected through cookies, log files and similar technologies.
Information you choose to share. If you subscribe to our emails, contact customer care or leave a review, we collect the information you provide in that message.
How we use your information
- To process, fulfil and deliver your order, and to send order confirmations and shipping updates.
- To provide customer care, handle returns and answer your questions.
- To detect and prevent fraud and to protect the security of the Site.
- To improve the Site and understand how it is used.
- To send marketing emails, where you have asked to receive them. You can unsubscribe at any time using the link in any email.
Sharing your information
We share your information only with parties that help us run the store: our e-commerce platform (Shopify Inc.), our payment processors, our shipping and fulfilment partners, and our email and analytics providers. Each is permitted to use your information only to perform services for us.
We may also disclose information where required by law, in response to a lawful request from public authorities, or to protect our rights.
We do not sell your personal information.
International transfers
Your information may be stored and processed in the United States and in other countries where our service providers operate. Where required, we rely on appropriate safeguards for these transfers.
How long we keep your information
We keep order records for as long as necessary to fulfil the purposes described here and to meet our legal, accounting and reporting obligations.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent to marketing. To exercise any of these rights, email us at the address below. We may need to verify your identity before we act on a request.
Residents of California may also have the right to know what categories of personal information we collect and to request deletion, and not to be discriminated against for exercising those rights.
Cookies
We use cookies to keep your cart, remember your preferences and measure how the Site is used. You can set your browser to refuse cookies, though some parts of the Site may not work correctly if you do.
Children
The Site is not directed to children under 16, and we do not knowingly collect personal information from them.
Changes
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
Contact
VELNA LLC
2125 Biscayne Blvd, Ste 204
Miami, Florida 33137
United States
purchasing@velnallc.com